Frequently Asked Questions Have a question about living at Penrose on Mass Apartments? Our staff is happy to help answer any question you have about Indianapolis apartment hunting. Have a question that isn’t answered here? Call us at 317-661-4399 to talk to a our team. Search FAQ What are your lease lengths? Penrose on Mass offers leases ranging from 12 to 18 months. Talk to one of our leasing specialists to find out more about our current vacancies in Indianapolis. What type of floor plans do you have available for lease? Penrose on Mass has floor plans ranging from studio apartments to 2 bedroom apartments. Take a look at our apartment units in person by setting up a walkthrough, or see our floor plan layouts. What is your pet policy? At Penrose on Mass Apartments, we know that your pet isn’t just a pet–it’s family. That’s why Penrose on Mass is proud to be dog and pet-friendly for our Indianapolis Residents. We do have some restrictions on breed and size*, and animals that fall under that umbrella may only reside in first-floor apartment units. Keeping those guidelines in mind, know that at Penrose on Mass you and your furry friend are always welcome, and we hope you feel right at home with some of our most pet-friendly amenities: Spacious floor plans, so you always have room to fit your pet bed or crate. A quality neighborhood. Penrose on Mass prides itself on being one of the most lively and friendly neighborhoods in Indianapolis, and that goes for our furry Residents as well. Bear in mind that while Penrose on Mass is happy to provide a home for pet-owners in Indianapolis, we require all Residents with pets to show courtesy to their neighbors and clean up after their pets and adhere to any and all community guidelines. Additional fees apply for pet-owning Residents. There is a $250 non-refundable pet fee for pet owners, plus a $25 monthly pet rent per pet. Penrose on Mass Apartments enforces a 2-pet limit per unit, and a size restriction of under 30 pounds. Dogs on the 2nd floor only and in all penthouses. *Call 317-661-4399 for any questions on our pet policies. Can I pay my rent online? Yes! To access our current Resident portal where you can pay your rent or put in a service request, view our Resident Information page. Do you let Residents break their lease? Yes. There is a fee of $3,000 for breaking your lease at any time, which can be lowered to $1,500 with a 60 day notice. Does Penrose on Mass require a credit check? Yes, Penrose on Mass and all other J.C. Hart living communities require a credit check to be run during the application process. Is there an application fee? Yes. An administrative fee of $250 per apartment is required that goes to the application, personal screening, and processing charges necessary for a new lease. Do you offer special discounts for students, elderly Residents, or military members? J.C. Hart is proud to be an Equal Housing Opportunity Provider, but we currently do not offer any special discounts. Do you provide income-based housing? No, Penrose on Mass does not offer income-based housing. Do you let Residents to pay all of their lease upfront before I move in? No, we do not let Residents prepay their full lease terms. Rent is to be paid monthly, on the first of every month.