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Five Questions To Ask During An Apartment Tour In Indianapolis

Touring apartments is a crucial step in knowing if that a particular community will work for you. But while you’re inspecting the apartment floor plan and amenities on your Indianapolis apartment tour, you should also use the time to ask your leasing specialist some important questions. These questions work well to help you get a glimpse of the atmosphere and tenant service the community can offer. Remember that your apartment will be your home for a time, and it’s nice to know exactly what to expect. To begin, here’s a list of the five questions to ask on an apartment tour in Indianapolis.

What’s The Community’s Pet Policy? 

Pets in a pet friendly apartment 

Many complexes market themselves as pet-friendly apartments in Indianapolis, but that term means different things to different communities. Some apartments have restrictions on dog breeds you can own, or how many pets can be in the apartment. Some pet policies prohibit small animals, like mice, hamsters, birds, or snakes. And all pet policies most likely have a pet fee for your furry loved ones -- and many may even charge a cleaning fee when you leave.

Asking about the pet policy is very important if you live with a dog or cat, or you’re thinking of getting one in the near future. After all, you want your pet to be just as happy in your apartment as you are. However, it's also a great question to ask on an apartment tour if you don’t own a pet. That way, you know what animals you might see on an everyday basis. You may also want to ask what pet-friendly amenities the community has -- such as dog parks or free waste disposal bags.

How Will I Pay Rent And Utilities?

Many years ago, rent was always paid by dropping off a check at the main office. Now, there might be multiple ways to pay rent. Does the community have an app or can I use direct deposit? Can I put it on my credit card and acquire points for my rent? Some complexes might even let you pay through third-party payment companies like PayPal or Venmo. Asking how you pay rent during an apartment tour can be important if you travel or want a cashless option for paying rent.

Learning how the complex handles utilities can also save you expensive mistakes in the future. What utilities are included? Are you able to incorporate utilities in my rent check? Are utilities, like water and gas, based on communal use or are they calculated by individual apartments? Can I pick the internet, phone, or cable providers, or do I have to go with the same company as the other residents? These questions should be simple, but sometimes the answers can surprise you.

What Amenities Are Available?

Swimming pool in a JC Hart community

Your Indianapolis apartment tour should also include a quick tour. During your Indianapolis apartment tour you should also look at the amenities and grounds. Even though an overview of what’s available is nice, you may like to ask more about residents' day-to-day usage of the apartment community’s amenities.

If you want to exercise early or late due to your personal schedule, make sure you ask about the workout center’s hours -- and when it’s most often used. Families may wish to see what the policy is for children to use the basketball court or pool and hot tub. If you’d love an apartment that’s not only a place to lay your head down at night, but a community that enhances your lifestyle, it’s vital to get your amenities questions answered while on your apartment tour. What you learn may be the deciding factor between two apartment communities in Indianapolis.

How Do You Handle Maintenance Requests?

Bedroom door of an apartment

Before you leave your apartment tour, be sure that you ask about how they handle maintenance. Maintenance practices can vary wildly, from on-site maintenance to contract maintenance that should be reserved within regular business hours. Emergencies do crop up from time-to-time, but it’s how your community responds to your maintenance needs that can make or break your living situation.

When you’re asking about maintenance, don’t be afraid to be thorough. Does the community have emergency on-site maintenance, or can they only work on repairs during regular business hours? Who do I call about an emergency? Can I go online to complete a maintenance request? And how will I be contacted when they are done? You might even want to ask what work isn’t covered by maintenance, like washer/dryer hookup or new paint.

Where Do I Park?

Parking lot at a JC Hart community

When you’re on your apartment tour in Indianapolis, it’s good to ask what where you park your car. Do I have an assigned parking spot, or is it first come first serve? Will I receive a sticker or hang-tag for my car, and what happens if my family has multiple vehicles? Does the community have individual garages or carports? And remember to inquire about the towing policy. The last thing you need is to find your dream apartment, but find out that you need to stalk the block for half an hour to get a curbside spot.

Penrose on Mass Will Answer All Your Questions On Your Apartment Tour In Indianapolis

Schedule your tour with Penrose on Mass today, and we’ll answer all your questions while showing you one of our apartments. Simply call us at 317-661-4399 or hit the “schedule a tour” button. And don’t forget to ask your partner or roommates to , as they might ask some questions, too! Can’t come to the property? Virtual tours are available!

Penrose on Mass Apartments
530 Massachusetts Ave.
IndianapolisIndiana 46204
Phone: 317-661-4399
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Office Hours
  • Monday  9:00 - 6:00
  • Tuesday  9:00 - 6:00
  • Wednesday  9:00 - 6:00
  • Thursday  9:00 - 6:00
  • Friday  9:00 - 6:00
  • Saturday  10:00 - 5:00
  • Sunday  CLOSED
Apartments Close to Indianapolis, IN
J.C. Hart is an equal housing opportunity provider.
Penrose on Mass Apartments
Penrose on Mass Apartments is a luxury apartment community located at Massachusetts Ave. and New Jersey Ave. in Indianapolis. Owned and operated by the J.C. Hart Company, we're dedicated to making a place our Residents can call home. We offer several different floor plans and amenities to fit any lifestyle, and our Residents love living near Mass Avenue.
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