See our COVID-19 updates for Residents, Guests, and Associates. Learn More.

When To Call Maintenance In Your Indianapolis Apartment

Whether you rent a multiple-bedroom, one-bedroom, or studio apartment, chances are it won’t be long before you need a repair done. But, how do you know when to call maintenance in your Indianapolis apartment?

Sure, big concerns, like roof leaks and heating, need to be reported, but what about minor issues? Do you also report lighting outages or carpet damage? At what point should you fix things yourself? 

Call Maintenance For Your Indianapolis Apartment When Faced With These Problems

Minor bathroom sink repair.

If you find a significant issue – particularly something structural -- it's commonly covered per your rental agreement. Here are the most frequently seen difficulties you might experience:

  • Leaking and water damage: If you discover water coming in from the floor above you or you encounter an overflowing toilet or appliance leading to water damage within your unit, contact the maintenance staff immediately.

  • Heating and cooling problems: In the event your air conditioner crashes, or your heat won't turn on, it’s time to make the call. Even if it's pleasant outside, your AC and furnace should still work correctly.

  • Plumbing leaks and clogs: If the toilet won’t flush, try to plunge it yourself first. If your efforts fail, then give maintenance a call. Also, open a ticket for dripping sinks or shower fixtures.

  • Insects and unwanted guests: In many cases, pests get in by attaching to your your shoes or your furry friend. But if you have issues with any infiltrating insects and pests -- like cockroaches, mice, or ants – it’s likely time for your property manager to contact an exterminator.

  • Broken appliances: If your refrigerator has lost its cool or your stovetop fails to heat up, you should contact maintenance. All appliances that came with your apartment should be covered, but items you own – a toaster, microwave, washer/dryer – is under your control.

  • Door and window damage: All exterior doors should function as intended. If swelling, water, or basic wear-and-tear keeps them from closing easily, they should be replaced. Windows should have the same expectations.

  • Wall and flooring concerns: If you find damage to a wall or a potentially dangerous flooring concern, call maintenance for a repair. Fraying or torn carpet might need replacing, particularly if a tack is exposed.

 

What Should You Fix Yourself?

Furnace filter being changed.

Not every situation warrants calling maintenance. Although some property management companies provide assistance with lightbulbs, smoke detector batteries, and filters, it’s not always convenient to adjust your schedule for a maintenance request for minor jobs. Here are some common issues that could take a DIY approach:
  • Lighting: When light bulbs fail, they could conveniently be switched out whenever you are able. With that being said, if your light appears to burn through bulbs, you should reach out to the service team to check if you have an electrical issue. Be sure to investigate if maintenance will provide light bulbs in the event they need to be replaced as less common kinds are at times required.

  • Clogged toilets and drains: If your toilet is clogged, your first step is a plunger. Likewise, you may need some Liquid-Plumr to get the clog out of the drain. If a plunger won’t resolve the problem, call maintenance to stay away from damaging the pipes.

  • HVAC filters: Unless specified in the rental contract, you're in charge of replacing the filter in your HVAC system. Failing to do so will restrict airflow and make your rooms uncomfortable. If you can't see through the filter, it's time for a replacement. Your maintenance technicians may supply and replace filters for you, so check with them first.

  • Cleaning: Unfortunately, cleaning your Indianapolis apartment is a job for you. That goes for both your inside and outside patio areas.

 

Call Penrose on Mass Apartments To Book Your Apartment Tour

 
Calling maintenance is a breeze when your apartment community hires skilled and friendly staff. Luckily, you can get the perfect rental with fantastic people at Penrose on Mass Apartments. Contact our leasing agents at 317-661-4399 to schedule a tour today!
Penrose on Mass Apartments
530 Massachusetts Ave.
IndianapolisIndiana 46204
Phone: 317-661-4399
Get Directions
Office Hours
  • Monday  9:00 - 6:00
  • Tuesday  9:00 - 6:00
  • Wednesday  9:00 - 6:00
  • Thursday  9:00 - 6:00
  • Friday  9:00 - 6:00
  • Saturday  10:00 - 5:00
  • Sunday  CLOSED
Apartments Close to Indianapolis, IN
J.C. Hart is an equal housing opportunity provider.
Penrose on Mass Apartments
Penrose on Mass Apartments is a luxury apartment community located at Massachusetts Ave. and New Jersey Ave. in Indianapolis. Owned and operated by the J.C. Hart Company, we're dedicated to making a place our Residents can call home. We offer several different floor plans and amenities to fit any lifestyle, and our Residents love living near Mass Avenue.
View Floor PlansSchedule a Tour