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Why You Should Look For 24/7 On-site Apartment Maintenance in Indianapolis

It’s 11:30 at night, and while you’re off to bed, you start to feel a light dripping. Looking up, you notice a water spot on the ceiling that’s What’s your next action ? Is there an emergency line for maintenance? How much time will it take for them to arrive? Is this something that will have to wait until the next morning? Or were you savvy enough to live in a building with 24/7 on-site emergency apartment maintenance in Indianapolis?

What Exactly Is A Maintenance Emergency?

Master bedroom in Indianapolis apartments.

Hopefully, most of your apartment maintenance calls will be routine. You could discover that your clogged tub drain demands a more finesse than a bottle of Drano. Or perhaps you accidentally put a dent in the wall trying to hang pictures. These can be bothersome snafus that can wait until Monday morning instead of needing an emergency maintenance call during the middle of the night.

Then there are those repairs that require immediate maintenance. Wait on a leaky pipe and all your things in your one-bedroom apartment could get serious damage. A malfunctioning smoke detector can keep you -- and your neighbors -- awake all night. Emergency services may also be warranted if your if they are on some other emergency repair]153]. {{Other times the goes to an automated system, which then forwards to the night manager, who then calls an outside contractor,who then comes over to your home to start repairs.

The response time between the two methods can seem overwhelming, especially when you’re more preoccupied about your family’s safety . When your building has round the clock emergency maintenance, then someone who can help should be at your place as soon as possible or at least give you an ETA. That’s much better than waiting for hours hoping an outside service is on their way.

A Few Questions You Should Ask When You Go On An Apartment Tour

Exterior view of a Indianapolis apartment building.

While you tour apartments and learn about the luxurious apartment amenities in Indianapolis, you should also find out about the maintenance procedures. Specifically, ask these 3 questions:
  • Does your apartment complex employ on-site maintenance or will they use subcontractors?

  • Can you submit maintenance requests by online or phone?

  • What is the emergency maintenance plan of action ? Approximately, how many minutes does it take for a real person to respond?

These are answers that you should understand before it’s 1:00 AM Sunday morning and you’re watching the apartment flood pouring down from the upstairs unit’s toilet.

Penrose on Mass Apartments Only Uses 24/7 On-Site Apartment Maintenance

With Penrose on Mass Apartments, we want you to feel safe and secure in your apartment. All our apartments have on-site maintenance that can answer your emergency maintenance request anytime. Contact us at 317-661-4399 or click the “book a tour” button today!


Penrose on Mass Apartments
530 Massachusetts Ave.
IndianapolisIndiana 46204
Phone: 317-661-4399
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Office Hours
  • Monday  9:00 - 6:00
  • Tuesday  9:00 - 6:00
  • Wednesday  9:00 - 6:00
  • Thursday  9:00 - 6:00
  • Friday  9:00 - 6:00
  • Saturday  10:00 - 5:00
  • Sunday  CLOSED
Apartments Close to Indianapolis, IN
J.C. Hart is an equal housing opportunity provider.
Penrose on Mass Apartments
Penrose on Mass Apartments is a luxury apartment community located at Massachusetts Ave. and New Jersey Ave. in Indianapolis. Owned and operated by the J.C. Hart Company, we're dedicated to making a place our Residents can call home. We offer several different floor plans and amenities to fit any lifestyle, and our Residents love living near Mass Avenue.
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