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Why You Should Want 24/7 On-site Apartment Maintenance in Indianapolis

August 07, 2020
Patio at North Haven

It’s 11:30 at night, and while you’re off to bed, you start to feel a light dripping. Looking up, you notice a water spot on the ceiling that’s swiftly expanding. Panic falls upon you as you scamper to find a pot or bowl to collect the falling water.

So, what happens now? Is there an emergency line for maintenance? How much time will it take for them to get there? Will you have to wait until normal business hours? Or were you savvy enough to live in a building with 24/7 on-site emergency apartment maintenance in Indianapolis?

What Specifically Is A Maintenance Emergency?

Master bedroom in Indianapolis apartments.

With a little luck, most of your apartment maintenance calls will be routine. You might discover that your clogged tub drain demands a more finesse than a bottle of Liquid Plumber. Or perhaps you accidentally put a dent in the wall trying to install your new TV. These can be bothersome snafus that can be fixed Monday morning instead of needing a rushed maintenance call during the dark of night.

Then there are some repairs that require urgent maintenance. Wait on a leaky pipe and all your things in your one-bedroom apartment could get serious damage. A malfunctioning fire alarm can keep you -- and your neighbors -- up all night. Emergency services may also be warranted if your air-conditioning stops working during Indianapolis’s hot summer days to a voicemail, which then forwards to the night manager, who then contacts an outside contractor,who then comes over to your home to start repairs.

The time difference between the two methods can seem overwhelming, especially when you’re worried about your family’s safety . When your building has 24-hour emergency maintenance, then someone who can help should be at your place as soon as possible or at least give you an ETA. That’s much more amiable than sitting around for hours hoping an outside service is on their way.

A Few Questions You Should Ask On Your Apartment Tour

Exterior view of a Indianapolis apartment building.

While you tour apartments and explore the list of apartment amenities in Indianapolis, you should also find out about their maintenance procedures. Specifically, ask these 3 questions:
  • Does your building employ on-site maintenance or will they contract out?

  • Can you request maintenance by online or phone?

  • What’s the emergency maintenance procedure ? Approximately, how many minutes does it take for a real person to respond?

These are answers that you should understand before it’s 1:00 AM Sunday morning and you’re watching the apartment flood pouring down from your upstairs neighbor’s bathtub.

Penrose on Mass Apartments Provides 24/7 On-Site Apartment Maintenance

With Penrose on Mass Apartments, we want you to feel safe and secure in your apartment. All our apartments have on-site maintenance that can fill any emergency maintenance request anytime. Contact us at 317-661-4399 or hit the “book a tour” button today!